Trusted Provider Network

What wasn't working

What success looked like

• Make finding and adding a provider feel as easy as adding a contact.
• Surface verification status clearly so trust is never ambiguous.
• Set up a system that scales from a handful to hundreds of providers.

What I learned first

• Mapped the states a provider relationship moves through, from invited to verified.
• Looked at directory and connection patterns in tools people already trust.

The hard parts

• Representing many relationship states without a cluttered interface.
• Designing search that tolerates messy, real-world provider names.

How I worked through it

1. 01

   Directory

   A fast, forgiving search over providers with clear verified badges.

2. 02

   Add flow

   A lightweight path to invite or add a provider, with status you can trust.

3. 03

   System

   Reused only the tokens that matter so the prototype felt native to the platform.

Structure before surface

Explored list vs. card directories and where verification badges read most clearly at a glance.

The path a user takes

1. 1Search for a provider or organisation
2. 2Confirm the right match from results
3. 3Add or invite them to the trusted network
4. 4Watch status move toward verified

Where it landed

A directory that feels instant and trustworthy, verified relationships surfaced clearly, adding a provider reduced to a couple of confident taps.

What changed

Live

Interactive prototype shipped

Automatic

Routing once providers are trusted

Clear

Verification status at a glance

What I took away

• Trust is a UI problem as much as a data problem, show it, don't imply it.
• The best directory search forgives how people actually type.